Customer Issue: Broken lift cables.
Our Solution: Even though the torsion spring was in a good condition, the door still couldn't move. Turns out the lift cables broke and the customer hadn't notice. We replaced them both with new ones and then made sure everything else was ok.
Garage Door Off Track
Customer Issue: Bent tracks.
Our Solution: Both horizontal tracks were seriously bent, which was why the door nearly came crashing down. We straightened the tracks and then reinserted the rollers and realigned them with the door. We then made sure the system could open and close safely again.
Customer Issue: Broken spring.
Our Solution: The door slammed shut because its torsion spring broke. We quickly removed the damaged component and installed a new one in its place. After making sure the door was able to open safely again, we gave the customer some tips on how to prevent a lot of accidents from happening.